SecondShift by Local Growth Guide

Your business never clocks out.

SecondShift texts back missed calls, answers new inquiries, books appointments, asks for Google reviews, and brings past customers back, automatically. You run the business. SecondShift keeps it growing.

See What Missed Leads Cost You Or talk with Victor

Set up for youManaged by VictorWorks while you're on the job

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Your Business

Online now

Hi, do you handle water heater replacements? Mine's leaking.

Hi! Yes, we do. Is it still leaking, or has it slowed down? I can get someone out today.

Example conversation

Five ways it grows your business

More of the work you've earned, working for you.

Catch more calls and messages

Missed a call? The caller gets a text back right away. Website chats and texts get answered, even when you're on a job.

Want your calls answered live? Add the AI receptionist. It can answer questions and book appointments.

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Your Business

Online now

Hi, do you handle water heater replacements? Mine's leaking.

Hi! Yes, we do. Is it still leaking, or has it slowed down? I can get someone out today.

Example conversation

Turn inquiries into booked appointments

Customers book open times themselves from a link, so there's no back-and-forth phone tag.

Confirmations and reminders go out automatically, which means fewer no-shows and fewer forgotten appointments.

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Your Business

Online now

You're booked! Tuesday, Mar 5 at 10:00 AM. I'll text the day before to confirm.

Example conversation

Get more Google reviews

After every completed job, customers get a simple, friendly review request by text.

More reviews build trust with new customers and help your business stand out when people are deciding who to call.

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Your Business

Online now

Thanks for choosing us! If we did right by you, a quick Google review would mean a lot. Here's the link.

Example conversation

Bring past customers back

Seasonal reminders and check-ins go out to past customers and old leads who agreed to hear from you.

Repeat work comes in without you chasing it, so the customers you've already earned keep coming back.

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Your Business

Online now

Hi Sam — time for your spring tune-up? Reply and I'll get you on the schedule this week.

Example conversation

Keep everything in one place

Calls, texts, chats, and emails live in one inbox, along with customer history and your calendar.

You can see where every lead stands, and it all works on your phone too — so you're never digging through apps.

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Your Business

Online now

New lead from your website: Jordan, water heater. Booked for Tue 10:00 AM.

Example conversation

Make more money from the opportunities you already get.

How setup works

I set it up. You stay focused on the work.

Discover

We talk through how leads reach you today.

Set up

I build and connect everything for you.

Launch

Missed-call texts, booking, and review requests go live.

Improve

I manage and fine-tune everything on an ongoing basis, so it keeps working as your business changes.

Most businesses are up and running in about 20 minutes. I handle the setup for you.

Poppyby Local Growth Guide

Works with Poppy and your website

Get found. Get booked. Get them back.

Poppy helps customers find your business. SecondShift turns those opportunities into paying customers, and brings them back.

Get your free Google audit

Questions

Frequently Asked Questions

No. SecondShift uses natural, friendly language, and you set the tone. Most customers won't realize they're talking to an assistant — it just feels like a quick, helpful reply from your business.

No. SecondShift connects to the tools you already use — your website chat, text messaging, email, and calendar — so you keep what's working. I handle the connections for you.

Missed calls automatically get a text back. If you'd like calls answered live, the AI receptionist is available as an add-on. It can answer common questions and book appointments.

Text, call, and email usage is billed separately based on what you actually use. For most small businesses it's a small monthly amount. I'll estimate yours on our call before you start.

Yes — customers who have agreed to receive texts. I'll help you set this up the right way, so you stay compliant and the messages feel welcome, not spammy.

I do. I set everything up, then manage and improve it on an ongoing basis. You don't need to learn any software.

Pricing depends on your business and what you need, starting at $97 a month. I'll cover the exact price on a free call so you know what you're getting before you decide anything.

How many jobs did you miss last month?

Plug in your numbers and see what faster follow-up could be worth.

See What Missed Leads Cost You Or call or text Victor: 385-386-8756